For Employees
By Steve and 2 others3 authors34 articles
- What is the Outstaffer admin account on my laptop?The admin account on an Outstaffer-issued laptop is managed by Outstaffer IT for setup, maintenance, and offboarding - it is not the employee's personal account, and its password should not…
- How do I return my equipment? (Philippines)Outstaffer's IT Support team arranges collection of your equipment through logistics partner JRS. If you're outside JRS pickup coverage, you drop it at your nearest branch and Outstaffer reimburses your…
- How to Respond to a BitLocker Recovery Key PromptIf your laptop asks for a BitLocker recovery key, contact Outstaffer IT Support immediately - do not keep restarting the device. IT will securely provide the key and investigate what…
- Why Was My Pay Deducted for Absences or Tardiness?Deductions for absences, tardiness or undertime reflect your recorded attendance for the pay period, under company attendance policy. Check My Attendance / My Biologs in Sprout and file a COA…
- When Are Client-Based Incentives Paid?Client-based incentives follow the schedule in your ultimate employer's incentive policy. Once your employer instructs Outstaffer to pay one, it is processed in the corresponding payroll run. Check the timing…
- How to Change Your Payroll Bank AccountUpdate your payroll bank account yourself on the Outstaffer platform under Profile > Bank Info. Edit your bank details there and save before your payroll cutoff so the change applies…
- Philippines: Night Differential, Who Is EligibleRank-and-file employees in the Philippines get night differential for hours they actually work between 10 PM and 6 AM. PTO hours do not qualify, and managerial employees are not entitled.
- Philippines: Holiday Pay When You Are on PTO or Not WorkingYou do not file PTO for a Philippine holiday you observe — an unworked regular holiday still pays your regular daily rate, and premiums apply only to hours worked. If…
- Thailand: how do I file my annual tax return (PND 91)?In Thailand you file your own annual personal income tax return, Form PND 91, directly with the Revenue Department by 31 March of the following year. If you file online…
- When do I get paid?Philippines payroll is semi-monthly: the 1st to 15th is paid on the 20th, and the 16th to end of month is paid on the 5th of the next month. File…
- Why is my pay different this month?Most pay differences trace to attendance or timing: a missed clock-in without a COA, a holiday or rest day worked without a Schedule Adjustment, unpaid leave, or a correction that…
- What is retro pay on my payslip?Retro pay is a one-time catch-up on your payslip. It appears when a correction (a backdated salary adjustment or an earlier error) is finalized after payroll cutoff, so the difference…
- I think my pay is wrong. What do I do?If your pay looks wrong, check My Attendance / My Biologs in Sprout for missing days, file any missing COA or Schedule Adjustment, then raise a platform ticket to your…
- BIR 2316: what it is and what you need to doThe BIR 2316 is your annual certificate of compensation and tax withheld in the Philippines. Sign and return your copy each year; Outstaffer files your taxes on your behalf once…
- My SSS, PhilHealth or Pag-IBIG contributions aren't showing online. Were they paid?If your SSS, PhilHealth or Pag-IBIG contribution isn't showing in your online record — a deduction on your payslip means it was remitted and paid, but there is most likely…
- When is my HMO active, and where's my card?Enrolment starts on your start date, active in about 3 days. Policy number arrives by email and sits under Profile → Health Insurance. Use the virtual card in your provider's…
- Why did my tax deduction suddenly increase?Toward year-end — starting around October at Outstaffer — payroll annualises your tax against the BIR (TRAIN) tables. Any tax under-withheld earlier is collected across your remaining pay, so the…
- How to Review and Accept a Job OfferOpen your Offer Page to review your offer details, tick the Privacy and Protection Policy checkbox and click Accept Offer to start onboarding. You can also request changes or decline…
- Self-Enrolment Process GuideSelf-enrolment on the Outstaffer Platform involves accepting your email invitation, setting up your password and two-factor authentication, then completing seven onboarding tasks so your employment agreement can be issued before…
- How to View Your Health Insurance DetailsYou can view your health insurance details, including provider, card number, effective date, dependent information and any monthly deduction amount, by opening the Profile tab in the Outstaffer employee portal…
- How to Upload Your Profile Picture as an EmployeeUpload or update your profile picture from the Profile section: click the pencil icon next to your avatar and select a photo. Your profile updates automatically once the photo is…
- Philippines: Schedule Adjustment ApplicationFile a Schedule Adjustment in Sprout for temporary schedule changes, work on holidays or rest days, and rest day changes.
- How to Calculate SSS Maternity BenefitThe SSS maternity benefit equals your Average Daily Salary Credit (total monthly salary credits over 12 months divided by 180) multiplied by 105 days for childbirth, 60 days for miscarriage,…
- Philippines: How to Apply for a Maternity Leave?Notify your employer of your pregnancy at least 60 days from conception using SSS Form MAT-1, then file SSS Form MAT-2 after giving birth.
- Philippines: SSS Maternity BenefitThe 105-Day Expanded Maternity Leave Law (RA 11210) grants 105 paid days of maternity leave, or 60 days for miscarriage.
- Philippines: HMO Eligibility and Enrolment GuidelinesPhilippine employees aged 18 to 64 are enrolled in HMO coverage at hire. This covers eligibility, dependents and age rules, pre-existing conditions, and your annual benefit limit.
- How do I request a replacement device?Restart the device, check its cables and Wi-Fi/Ethernet connection, and install any pending updates. If the problem persists, submit a Device Support request describing the fault and what you've already…
- How to Fix Camera or Audio Issues in Microsoft TeamsMost Teams camera and microphone problems come from a device-level block, not a Teams setting. Check the physical privacy switch first, then Windows privacy settings, then Teams device settings, and…
- How to Troubleshoot a Device or Connection ProblemRestart your device, check your cables and Wi-Fi/Ethernet connection, and install any pending updates first. If the problem continues, submit a Device Support request with what you've already tried.