Equipment, Devices & IT Support
By Jomar and 1 other2 authors6 articles
- How do I request a replacement device?Restart the device, check its cables and Wi-Fi/Ethernet connection, and install any pending updates. If the problem persists, submit a Device Support request describing the fault and what you've already…
- How to Fix Camera or Audio Issues in Microsoft TeamsMost Teams camera and microphone problems come from a device-level block, not a Teams setting. Check the physical privacy switch first, then Windows privacy settings, then Teams device settings, and…
- How to Troubleshoot a Device or Connection ProblemRestart your device, check your cables and Wi-Fi/Ethernet connection, and install any pending updates first. If the problem continues, submit a Device Support request with what you've already tried.
- What is the Outstaffer admin account on my laptop?The admin account on an Outstaffer-issued laptop is managed by Outstaffer IT for setup, maintenance, and offboarding - it is not the employee's personal account, and its password should not…
- How do I return my equipment? (Philippines)Outstaffer's IT Support team arranges collection of your equipment through logistics partner JRS. If you're outside JRS pickup coverage, you drop it at your nearest branch and Outstaffer reimburses your…
- How to Respond to a BitLocker Recovery Key PromptIf your laptop asks for a BitLocker recovery key, contact Outstaffer IT Support immediately - do not keep restarting the device. IT will securely provide the key and investigate what…