If a company-issued device stops working properly, a few basic checks usually clear it up before you need to contact support.
1. Restart the Device
Turn the device off, then back on.
2. Check the Connections
Make sure all cables are firmly plugged in.
Confirm the device is connected to Wi-Fi or Ethernet.
3. Install Pending Updates
Check for and install any pending software or operating system updates.
4. Submit a Device Support Request
If the problem isn't fixed, submit a Device Support request in the platform.
Describe the fault and what you've already tried (restarts, cable checks, different network).
What Happens Next
The IT Support team troubleshoots with you first.
If the device can't be fixed, they arrange a replacement.
Good to know
Don't switch to a personal device without telling anyone.
If you need an interim workaround, agree on it with Outstaffer support and your client first, so there's no disruption or security issue.