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Try these steps before contacting support. Most device and connection issues are resolved by the basic fixes below.

Check that all cables are connected properly.

Check your Wi-Fi or Ethernet connection is active.

If the problem continues, submit a Device Support request in the platform, including what you've already tried.

- Restart the device.
- Check that all cables are connected properly.
- Check your Wi-Fi or Ethernet connection is active.
- Install any pending updates.
- If the problem continues, submit a Device Support request in the platform, including what you've already tried.

2. If you're seeing a connection error (e.g. ERR_CONNECTION_TIMED_OUT)

Check whether other websites load normally.

Clear your browser cache (Ctrl+Shift+Delete).

- Check whether other websites load normally.
- Restart your router or modem.
- Clear your browser cache (Ctrl+Shift+Delete).
- Turn off any VPN or proxy and try again.

IT Support may also walk you through flushing DNS (<code>ipconfig /flushdns</code>, <code>/release</code>, <code>/renew</code>) or switching to a public DNS such as Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1). These are more advanced steps - try them only if support directs you to.

- IT Support may also walk you through flushing DNS (<code>ipconfig /flushdns</code>, <code>/release</code>, <code>/renew</code>) or switching to a public DNS such as Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1). These are more advanced steps - try them only if support directs you to.

Restart your device, check your cables and Wi-Fi/Ethernet connection, and install any pending updates first. If the problem continues, submit a Device Support request with what you've already tried.

How to Troubleshoot a Device or Connection Problem

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How to Troubleshoot a Device or Connection Problem

1. Basic fixes

2. If you're seeing a connection error (e.g. ERR_CONNECTION_TIMED_OUT)

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