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How do I return my equipment? (Philippines)

Outstaffer's IT Support team arranges collection of your equipment through logistics partner JRS. If you're outside JRS pickup coverage, you drop it at your nearest branch and Outstaffer reimburses your cost the same day.

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Written by Steve Waters

Outstaffer's IT Support team will contact you to arrange retrieval of your equipment.

  1. Wait to be contacted. IT Support team will reach out to arrange retrieval. You'll be asked for a photo or video showing the equipment working, to verify it's functional before pickup, plus your complete address and contact number.

  2. Hand off to JRS. Our logistics partner JRS collects the equipment from you. Keep your phone line open for their call.

Good to know

  • If your location is outside JRS pickup coverage, you'll be asked to drop the package at your nearest JRS branch instead.

  • Outstaffer covers the shipping cost.

  • Any drop-off cost you pay yourself is reimbursed the same day via GCash once you send the official receipt.

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