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My SSS, PhilHealth or Pag-IBIG contributions aren't showing online. Were they paid?

If your SSS, PhilHealth or Pag-IBIG contribution isn't showing in your online record — a deduction on your payslip means it was remitted and paid, but there is most likely a delay from the agencies to post it. Raise a platform ticket to HR to verify.

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Written by Steve Waters

If a contribution isn't showing in your online record, a deduction on your payslip means it was remitted and paid.

A deduction shown on your payslip means the contribution was remitted for you. Government posting can lag the actual payment because of agency-side processing and reconciliation at the SSS (Social Security System), PhilHealth (Philippine Health Insurance Corporation) and Pag-IBIG (Home Development Mutual Fund, or HDMF).

If a posting still looks missing: raise a platform ticket addressed to your HR indicating the months in question and a screenshot of your online record.

Keep your payslips — they are your proof of deduction.

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