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I think my pay is wrong. What do I do?

If your pay looks wrong, check My Attendance / My Biologs in Sprout for missing days, file any missing COA or Schedule Adjustment, then raise a platform ticket to your HR contact with the pay period and payslip.

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Written by Steve Waters

If your pay looks wrong, work through these steps.

  1. Check My Attendance / My Biologs in Sprout — discrepancies usually show there before payday.

  2. If a day is missing, file the COA (Certificate of Attendance) or Schedule Adjustment (with manager approval) to correct it.

  3. If the records are right but the amount is not, raise a platform ticket to Payroll with the pay period and your payslip.

Approved corrections appear on your next payslip.

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