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Why is my pay different this month?

Most pay differences trace to attendance or timing: a missed clock-in without a COA, a holiday or rest day worked without a Schedule Adjustment, unpaid leave, or a correction that landed after cutoff. Check My Attendance / My Biologs in Sprout first.

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Written by Steve Waters

Most pay differences come from attendance gaps or timing, not an error.

The usual causes are:

  • A missed clock-in or clock-out with no COA (Certificate of Attendance) filed.

  • A holiday or rest day worked without a Schedule Adjustment filed in Sprout.

  • Leave taken without enough leave credits, which is treated as unpaid.

  • A correction or approval that landed after your payroll cutoff — it pays out in the next cycle.

  • The year-end tax annualisation (around October to December), a true-up of your tax, not a rate change.

Check My Attendance / My Biologs in Sprout first — most discrepancies show there before payday. If something still looks wrong, raise a platform ticket addressed to your HR contact with specific dates and your payslip.

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