When does my health insurance start?
Your enrollment begins on your start date, unless your contract says otherwise. If your contract lists a different date, that date is the one that applies to you.
After enrollment, your provider needs a few days to set up your policy. This usually takes about 3 days, but it can be shorter or longer depending on your provider. Your policy and card number are ready to use once activation is complete, not on your first day itself.
How do I find my policy or card number?
Once your health insurance is active, you can find your policy number in two places:
Your email. You will receive your policy number by email once your coverage is set up.
Your Outstaffer Platform account. Log in and go to Profile → Health Insurance to view your policy and card number any time.
Where is my physical card?
Physical cards are no longer issued. To keep things simple and reliable, your provider now uses a mobile app instead.
Download your provider's app on your phone to open your virtual card. You can show this virtual card when you need medical care, such as during an emergency or a hospital confinement. If your provider has a specific app, it was shown to you during your new hire onboarding.
Which provider do I have?
Health insurance providers are different from one country to another. Your specific provider was listed on your employment offer, and what your plan covers was explained in detail during your new hire onboarding.
If you are not sure which provider you have, you may check your Profile → Health Insurance page in the Outstaffer Platform.