For Business
By Steve and 1 other2 authors96 articles
- How to Register on OutstafferRegister at employ.outstaffer.com/register, then verify your email to access your dashboard. 2FA and a completed company profile are required before you can approve requisitions and employee contracts.
- Understanding the DashboardThe Outstaffer Dashboard is your central view for managing your workforce: employee metrics, distribution by country, monthly payroll, to-do approvals, open jobs, support requests, upcoming events and quick links.
- How to Track "My Request" and Get UpdatesTrack submitted support requests from the My Requests tab on the Requests page. You can filter by status, open a request to review its details and last updated date, and…
- How to View Shared RequestsIf you have been added as a collaborator on another user's request, you can view its details and conversation, track its status, and add comments from the Shared requests tab…
- How to Contact Your Customer Success ManagerContact your Customer Success Manager from the My Team page: schedule a call for face-to-face discussions, or send a request for less time-sensitive matters.
- How to Submit a RequestSubmit a support request from the Requests page: choose a category and request type, complete the form, and submit. Your request appears under My Requests and you receive email notifications…
- Thailand: Schedule of 2026 HolidaysFull list of Thailand's 2026 public holidays. Holidays falling on a weekend are usually substituted on the next weekday.
- Thailand: Schedule of Holiday/Penalty RatesWorking a Thai public holiday or rest day pays 200% of the daily rate, with overtime at 300%. Regular overtime pays 150%.
- Vietnam: Schedule of 2026 HolidaysFull list of Vietnam's 2026 public holidays, including the five-day Lunar New Year break and two-day National Day.
- Vietnam: Schedule of Holiday/Penalty RatesWorking a Vietnamese public holiday pays 400% of the regular daily rate. Employees not working receive their daily rate.
- Philippines: Schedule of 2026 HolidaysFull list of 2026 Philippine regular and special non-working holidays, from New Year's Day through New Year's Eve.
- Philippines: Schedule of Holiday/Penalty RatesRegular holidays pay 200% of the daily rate when worked, special non-working holidays 130%, plus a 10% night differential.
- Guide to 13th Month Pay and Year-End Bonuses13th Month Pay is mandatory in the Philippines (total basic salary earned divided by 12, paid on or before December 24, taxable above ₱90,000) and discretionary in Thailand, Singapore, Malaysia…
- Employment Eligibility OptionsThe Employment Eligibility step offers five options for confirming a new hire's right to work. Your company verifies eligibility for Direct Employees; Outstaffer handles it for EOR Employees and can…
- How to Add an Existing or Identified Team Member?If you have already identified who you want to hire, skip recruitment and add them directly via the Add New Hire workflow, then invite them to the platform. Outstaffer's team…
- How to Set Your Employee's Secondary ManagerSet a secondary (approving) manager from the employee's profile: click the pencil icon in the manager section and choose from the dropdown. Leave requests and timesheets then route to both…
- How to Navigate Your Employee's Profile Activity LogsActivity Logs on an employee's profile show who made each change, what was changed and when, including before and after values. Open the Activity Logs tab and use keyword search,…
- How to Edit an Employee's Start DateUsers with HR permissions can edit an employee's start date by opening the employee's profile from the Staff table, clicking the pencil icon, setting the correct date and saving.
- How to Assign an HR Manager to an EmployeeAssign or edit an employee's dedicated HR manager from the HR Manager section of their profile: click the pencil icon, then select an existing HR agent or create a new…
- How to Reassign an Employee to a Different ManagerReassigning an employee to a different manager depends on the contract status: edit the manager in the Role Information step for drafts, use Request Changes for contracts awaiting review, or…
- How to Edit an HR NoteEdit an HR note from the HR notes tab on the employee's profile: click the ellipsis next to the note and select Edit. Only the user who created the note…
- How to Log an Incident ReportLog an incident report from the Incident reports tab on the employee's profile under People > Staff: click Add new, complete the form and submit. You can then book a…
- How to Add an HR NoteAdd an HR note from the HR notes tab on an employee's profile under People > Staff. Notes support attachments and visibility settings that control who can see them.
- How to Contact Your HR ManagerSchedule a call or send a request to your HR Manager from the My Team page, or book an employee-specific call from the employee's profile under People > Staff.
- How to View an Employee's ProfileView an employee's profile under People > Staff, with tabs for Profile, Job, Costs, Documents, Leave, HR notes and Incident Reports. Some information may be incomplete until the employee finishes…
- How to Start an Employee Offboarding RequestStep-by-step guide to submitting an employee offboarding request in the Outstaffer platform, from opening the employee profile to tracking the request status.
- Troubleshooting Common 2FA Issues in OutstafferFix common Outstaffer 2FA problems: QR codes that won't scan, verification codes that fail because of device time sync, and lost access to your authenticator app.
- How to Accept a User Invitation and Access Your Account in OutstafferWhen you're invited to join a company account on Outstaffer, you'll receive a User Invitation email to set your password, complete Two-Factor Authentication (2FA) and log in to your dashboard.
- How to Upload a Profile PictureUpload or update a profile picture for yourself, for another user in your account, or for an employee in the Outstaffer platform. Photos appear on dashboards, comments, and records so…
- How Do HR Permissions Work for Sensitive Data?HR Permissions give selected users access to sensitive employee data such as tax details, benefits and bank account information, but only for employees on your HR plan (employed under your…
- How to Add a New User to Your AccountUsers with the 'Owner' role can add new users under Settings > Company Settings > User Permissions. The new user automatically receives an invitation email to set up their password…
- How to Re-invite a User to Your AccountRe-invite a user under Settings > Company Settings > User Permissions by clicking the "Re-invite" button next to their name. They'll receive a new invitation email to set up their…
- How to Disable a User in Your AccountUsers with the 'Owner' role can disable a user under Settings > Company Settings > User Permissions via the ellipsis menu next to the user's name. A disabled user can…
- Understanding 'Roles' and PermissionsOutstaffer has three user roles: Owner, Hiring, and Finance. Owners have full platform control, Hiring covers recruitment and team management, and Finance covers financial operations. The permissions table shows exactly…
- How to Reassign an Employee to a Different GroupReassigning an employee to a different group depends on the contract status: edit the group for drafts, use Request Changes for contracts awaiting review, or edit it from the employee's…
- How to Reassign a Requisition to a Different GroupReassigning a requisition to a different group depends on its status: edit the group for drafts, reject a submitted requisition to request the change, or edit the group on the…
- How to Remove a User from a GroupRemove a user from a group at the user level or the group level. Removing a user removes their access to the group's records, and the platform blocks removal in…
- Understanding 'Groups'Groups are collections of users organised by common criteria such as department, location or product. Records like requisitions and employee contracts are assigned to a group, and all group members…
- How to Add User to a GroupYou can add a user to a group either from the user level or the group level under Settings > Company Settings. Group membership grants access to records such as…
- How to Create a GroupCreate a group under Settings > Company Settings > Groups by clicking "Add group", entering a name and adding members. Groups control which users can access records such as requisitions,…
- How to Edit Your Company DetailsOwners can edit company details such as industry, size, ABN/VAT number, billing email, phone, website, location and bank information under Settings > Company Settings. The company name can only be…
- Understanding Candidate Hiring StatusesCandidate statuses (New, Interview, Offer, Hired, Rejected) track where each candidate sits in the pipeline and trigger Talent Fulfilment workflows like interview scheduling and contract preparation. You can also move…
- How to Submit a Talent RequestSubmit a Talent Request from the Dashboard (Start Hiring) or Requests > Add New. AI Recruiter has 4 steps including job boards and payment; Talent Recruitment has 2 steps. Your…
- Understanding a Candidate's ProfileA candidate's profile has four tabs: Details, AI Interview, Documents and Estimated Costs, covering background, assessments, supporting documents and full employment costs. Use them to evaluate fit and decide whether…
- How to View Estimated Costs of Hiring EmployeesUse the Cost Calculator to estimate total employment cost from a gross salary, or the Budget Calculator to work backward from a fixed budget. Both show statutory costs, Outstaffer fees…
- How to Add a RequisitionTo add a requisition, go to Talent Fulfillment > Requisitions, click Add a Requisition, fill in the role and package details, then review and approve to create the job. Once…
- How to Approve a RequisitionTo approve a requisition, go to Talent Fulfillment > Requisitions, open the one marked Submitted, review the details and click "Approve and create job". This creates a Job and notifies…
- How to Request Changes or Reject a RequisitionTo request changes or reject a requisition, go to Talent Fulfillment > Requisitions, open the submitted requisition, click Reject and enter your reason. The Talent Fulfillment team or Hiring Manager…
- How to Archive a RequisitionTo archive a requisition, go to Talent Fulfillment > Requisitions, click the ellipses next to the requisition and choose Archive. Only requisitions with a status of Draft or Submitted can…
- How to View Candidates’ Details for a JobTo view shortlisted candidates, go to Talent Fulfillment > Jobs, select the job, then click a candidate's name to open their profile with Details, AI Interview, Documents and Estimated costs…
- How to Progress a Candidate's Hiring StatusProgress a candidate to Interview, Offer or Hired, or reject them, from the candidate table, their profile, or the ellipsis menu, which can also skip stages. Updates notify the Talent…
- How to Reject a CandidateTo reject a candidate, go to Talent Fulfillment > Jobs, open the job, click Reject next to the candidate, enter a reason and confirm. Your feedback helps the Talent Fulfillment…
- How to Review a Candidate OfferReview a candidate's draft contract under People > Onboarding with the status "Awaiting review", then click Invite Employee to start self-enrolment, or Request Changes to return it for revision. You…
Equipment & Devices
Guidelines and support for managing work-related equipment, including sourcing, maintenance, and troubleshooting.
- How to Pay Your Invoices via Credit CardPay outstanding invoices by credit card from Billing > Invoice: click Pay Now, select the invoices to pay in the secure payment portal, and enter or choose a saved payment…
- How to View Your Credit NotesOwner and Finance users can view credit notes under Billing > Credit note. Click a credit note number to see full details in a pop-up, or use the download icon…
- How to View Your InvoicesOwner and Finance users can view all invoices under Billing > Invoice, including status, due dates, adjustments and amounts due. Click an invoice number for full details or download a…
Billing & Payroll
Everything you need to know about payroll and billing
- Understanding Your Outstaffer BillThe foundations — Outstaffer's two-track billing model, the monthly cycle, and the pass-through principle that underpins how we bill payroll.3 articles
- Your Subscription InvoiceWhat's on your monthly subscription invoice, why it might change month to month, how the exchange rate is set, and which currency you're billed in.4 articles
- Reconciliation, Credits & DebitsHow Outstaffer reconciles billed vs. actual payroll each month, what your debit invoices and credit notes mean, and how to read your Payroll Reconciliation Report.7 articles
- Variable & Ad-Hoc ChargesHow bonuses, overtime, commissions, and other variable items get approved, paid, and billed in arrears.4 articles
- Specific Charges ExplainedDetailed explanations of specific line items on your invoice — statutory contributions, the $15 health insurance administration fee, Local Government Tax, Cross-Border Fee, and Insightful.5 articles
- Lifecycle EventsWhat happens to your billing when employees join, leave, change dependents, or when you adjust subscriptions mid-month.6 articles
- Process & TimingKey dates in the Outstaffer billing cycle — the 28th payroll cutoff, payment terms, when to expect your reconciliation report, and what happens if a deadline is missed.4 articles
- Getting HelpWho to contact for billing questions, how to escalate a disagreement, and a glossary of Outstaffer billing terms.3 articles