Lifecycle Events
What happens to your billing when employees join, leave, change dependents, or when you adjust subscriptions mid-month.
By Steve1 author6 articles
- Why Am I Getting Three Invoices for One New Hire?Every new hire generates three invoices before reaching steady state — the New Hire Invoice, the Pro-rata Invoice, and the first Consolidated Invoice. Here's what each one covers.
- My Employee Was Terminated Mid-Month — Am I Getting a Refund?When an employee is terminated mid-month, the payroll subscription is reconciled (credit for unworked time), but non-payroll subscriptions (EOR, Health, Equipment) are paid in full for the month.
- Subscription Cancellations: No Pro-Rata RefundsWhen you cancel a non-payroll subscription mid-month, the cancellation takes effect from the 1st of the next month. The current month is paid in full — non-payroll subscriptions are not…
- Adding or Removing Dependents on Health InsuranceSubmit a support request under Health Benefits in the Outstaffer platform, attaching your dependent's details and supporting documents. Once approved, you'll receive their policy number by email.
- Security Deposits and RefundsYour security deposit equals Employment Costs + Plan Charges × 1.5 months. It's held against final reconciliation when the employment ends and refundable per your Terms of Service.
- Salary Changes Mid-PeriodAll salary changes are scheduled effective the 1st of the next month. For mid-period uplifts, the cleanest path is to approve a one-off bonus through the approval workflow.