Getting Help
Who to contact for billing questions, how to escalate a disagreement, and a glossary of Outstaffer billing terms.
By Steve1 author3 articles
- Who Is My Dedicated HR Manager?Every Outstaffer customer is assigned a dedicated HR Manager — your single point of contact for all billing, payroll, and HR queries. Reach them via in-platform messaging, email, or by…
- What If I Disagree With a Charge?Raise the charge with your dedicated HR Manager first — they have full data access and can walk you through any line item. If unresolved, escalations go to the Head…
- Glossary of Outstaffer Billing TermsQuick definitions of the key terms used throughout Outstaffer billing — from Subscription Invoice and Debit Invoice to Locked FX Rate, Pass-Through, and the Payroll Reconciliation Report.