Removing a user from a group is generally straightforward, but there are certain scenarios where the platform may prevent you from doing so. Below are some common scenarios and how to address them:
Scenarios and Solutions
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User Must Belong to at Least One Group
Issue: You cannot remove a user from a group if they are not a member of any other group. Removing them would prevent access to any records (requisitions, jobs and employee contracts) within your company account.
Solution: Create a new group for the user or add them to an existing group before attempting to remove them. -
Group Must Have at Least One Member
Issue: If there are records linked to a group, the platform will not allow the group to be left without any members. This ensures that someone has access to those records.
Solution: Reassign the existing records to a different group that has active members before removing the user. -
User Removed from a Group Where They Are a Hiring Manager
Issue: If you remove a user from a group where they are the assigned Hiring Manager for a record, the assignment will remain, but the user will lose access to the associated record.
Solution: If needed, you can reassign the record to a different Hiring Manager to ensure continued access. -
Disabled Users
Issue: If a user with assigned records is later disabled, those records will remain linked to them, but their name will be marked as 'Inactive' (e.g., Sansa Stark (Inactive)) showing on each record.
Solution: You can reassign the records to a different Hiring Manager if necessary.
For more information on managing groups and their members, refer to the following articles: