Elyka Lazaro

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Activity overview

Latest activity by Elyka Lazaro
  • Elyka Lazaro created an article,

    Glossary of Outstaffer Billing Terms

    Quick definitions of the key terms used throughout Outstaffer billing — from Subscription Invoice and Debit Invoice to Locked FX Rate, Pass-Through, and the Payroll Reconciliation Report.Subscripti...

  • Elyka Lazaro created an article,

    What If I Disagree With a Charge?

    Raise the charge with your dedicated HR Manager first — they have full data access and can walk you through any line item. If unresolved, escalations go to the Head of HR Services and ultimately th...

  • Elyka Lazaro created an article,

    Who Is My Dedicated HR Manager?

    Every Outstaffer customer is assigned a dedicated HR Manager — your single point of contact for all billing, payroll, and HR queries. Reach them via in-platform messaging, email, or by booking a ca...

  • Elyka Lazaro created an article,

    Payment Terms

    Subscription invoices have 14-day terms (issued 10th, due 24th). New Hire Invoices are due on receipt. Pro-rata Invoices have 14-day terms.Subscription invoices: issued on the 10th of each month wi...

  • Elyka Lazaro created an article,

    Reconciliation Timing

    Your monthly Payroll Reconciliation Report is completed by the 10th of each month and is available on request from your dedicated HR Manager. Your monthly Payroll Reconciliation Report is completed...

  • Elyka Lazaro created an article,

    What Happens If I Miss the Payroll Cutoff?

    If your payment isn't received by the 28th, we may not be able to process the next payroll cycle on schedule — meaning your employees may not be paid on time. Contact your HR Manager as soon as pos...

  • Elyka Lazaro created an article,

    Payroll Cutoff: 28th of the Month

    The payroll cutoff is the 28th of each month. Your subscription invoice payment must be received by this date for Outstaffer to process the next payroll cycle on time. The payroll cutoff is the 28t...

  • Elyka Lazaro created an article,

    Salary Changes Mid-Period

    All salary changes are scheduled effective the 1st of the next month. For mid-period uplifts, the cleanest path is to approve a one-off bonus through the approval workflow. We schedule all salary c...

  • Elyka Lazaro created an article,

    Security Deposits and Refunds

    Your security deposit equals Employment Costs + Plan Charges × 1.5 months. It's held against final reconciliation when the employment ends and refundable per your Terms of Service. Your security de...

  • Elyka Lazaro created an article,

    Adding or Removing Dependents on Health Insurance

    Adding or removing dependents updates the health insurance subscription effective the date of the change. Pro-rata premium for the days covered is captured through the reconciliation. Adding or rem...