Need HR guidance or support?
Overview: You can contact your HR manager for any HR support you, your business or your employees need. Depending on your employee's plan type, your HR manager can support you with administrative HR tasks, employee relations, HR problem-solving, employee induction, payroll support, leaves, corrective actions, terminations, and strategic HR guidance.
There are two simple ways to connect with your dedicated HR Manager, depending on your needs:
For General HR Support:
1. Find 'My Team': Start by clicking on "My team" on the left sidebar of your dashboard.
2. Choose Your Preferred Communication Channel: Look for your Customer Success Manager's section and click on either "Schedule call" or "Send request"
2.1. Schedule call: A pop-up will appear for you to "Select a date and time for a call" and describe what you'd like to discuss.
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- Confirm Your Booking: Click "Schedule Event" to finalise your meeting invite.
- All set: Check your email for a notification confirming the meeting details.
2.2 Send request: You will be directed to a general support form for you to fill out and indicate your query or concern.
- Submit your request: Double-check the information you've provided, then hit the "Submit" button to send your request.
- Track Your Request: After submission, you'll see your request listed under "My Requests".
To Discuss Specific Employee Matters:
- Navigate to Staff: Click on "People > Staff" in the left sidebar.
- Select an Employee: Click on the name of the employee you wish to discuss.
- Book a Call: On the right-hand side, click the "Book a call" button.
- Arrange Your Meeting: Select "30-minute Meeting," choose a date and time, and describe the meeting's purpose.
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Schedule call: A pop-up will appear for you to "Select a date and time for a call" and describe what you'd like to discuss.
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Confirm Your Booking: Click "Schedule Event" to finalise your meeting invite.
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All set: Check your email for a notification confirming the meeting details. Your HR manager will be ready to address your queries or provide the necessary support at the scheduled time.