Every request you've raised is on the Support requests page (My Requests) in the left-hand menu. Your latest requests also show in the My requests card on your Dashboard.
Find a request
The table shows Ticket #, Subject, Category, Status, Created and Last updated, with the most recently updated requests first.
Use Search ticket # or subject to find one, or filter by Status or Category.
What each status means
New: you've just raised it.
Open: the Outstaffer team is working on it.
Awaiting reply: the team has replied and is waiting for you.
On-hold: paused for now.
Solved: the team has resolved it.
Reply to the team
Open the request. Click it in the table. You'll see your Description, the conversation, and details such as Ticket #, Status, Category and Last updated.
Write your reply. Type in the Reply box and attach any files you need.
Send it. Click the send icon.
Replying to a request that's Awaiting reply, On-hold or Solved sets it back to Open, so you don't need a new request if the issue comes back. Files from your request and the conversation are listed on the Attachments tab.
Good to know
You get a notification in the platform when the team adds a reply to your request.
You can only see requests you raised yourself.