Raise a support request when you need help from the Outstaffer team, for example with payroll, an HR question, an expense claim or a problem with the platform. Requests are made from the Support requests page in the left-hand menu.
Open Support requests. Click Support requests in the left-hand menu, or Create a request under Quick links on your Dashboard. The page is called My Requests.
Start a new request. Click New request.
Choose a category. Pick the one that fits best from Category.
Describe what you need. Enter a Subject and a Description. To include files, use Add attachments.
Submit. Click Submit. Your new request opens so you can follow it.
Categories you can choose
The categories you see depend on your employment plan and whether you have an Outstaffer device. If you're employed through Outstaffer (EOR), you can usually choose from:
Resignation: submit your resignation details.
Health benefits: health insurance questions and concerns.
General HR support: HR guidance on any part of your employment.
Attendance adjustment: submit proof of approval or request a schedule adjustment.
Payroll: questions about your payslip, taxes, deductions or anything else about pay.
Expense claim: claim back business expenses.
Device / add-ons change: change your device plan or operating system, or add equipment or software.
Platform support: password resets, account access, training, or a technical problem with the platform.
If you have an Outstaffer device, you'll also see Device support (access, hardware, software, email and other device issues) and Lost/stolen device. If your company employs you directly, you'll see fewer categories.
Good to know
Leave isn't requested here. Use Leave requests in the left-hand menu.
Hours worked go on your timesheet under Timesheets, not in a support request.
To talk to someone instead, use Book a meeting under Quick links on your Dashboard.