After you click Submit, your dashboard shows Onboarding complete. Your details and right-to-work documents are then checked, your employment contract is signed, and your employment becomes active. What happens in between depends on who employs you.
If you're employed through Outstaffer
Outstaffer handles your employment under the Employer of Record (EOR) model. Your offer names the company that employs you.
Outstaffer checks your right to work. The Outstaffer team reviews your documents. If one needs replacing, a to-do appears on your dashboard. See How to Upload Your Right to Work Documents.
You sign your employment agreement. Outstaffer prepares your employment agreement from your accepted offer and the details you submitted, and sends it to you to sign. Signing happens outside the platform. This is the same in every country.
Your onboarding is finalised. Outstaffer completes the last setup steps and your employment becomes active.
If your own company employs you directly
Your company uses the Outstaffer platform to manage its team, but it is your employer.
The Outstaffer team checks your right-to-work documents and your identity check. If a document needs replacing, a to-do appears on your dashboard.
Your company's HR team moves your onboarding forward.
Your employment contract comes from your company, outside the platform. Outstaffer doesn't send you an employment agreement.
For questions about your contract, pay or policies, contact your company's HR team. For problems with your identity check, contact Outstaffer support at [email protected].
Onboarding stages
Your employer and the Outstaffer team track your onboarding with these stages. You won't see them in your own account, but someone may mention one to you.
Offer - sent: your offer is waiting for you to accept it.
Offer - changes requested or Offer - awaiting review: changes to the offer have been asked for and are being looked at.
Offer - declined: the offer was declined.
Self enrollment - not started: you've accepted the offer but haven't saved any onboarding task yet.
Self enrollment - in progress: you've started your onboarding tasks.
Self enrollment - completed: you've submitted your onboarding.
Right to work check - in progress and Right to work check - completed: your documents are being checked, then the check is done.
Agreement - sent to employee and Agreement - signed by employee: your employment agreement has been sent to you, then signed.
Onboarding - in progress: final setup before your start.
Active: your onboarding is finished.
Inactive: the contract has ended or won't go ahead.
If something seems stuck
Submit is greyed out. One of the seven tasks has no tick yet. Check Identity verification first: it must show Successfully verified. See How to Verify Your Identity During Onboarding.
Your identity check is stuck or under review for more than a day. Email [email protected]. Only Outstaffer support can approve or reset the check, including for people employed directly by their own company.
You requested changes to your offer and haven't heard back. You can still accept or decline the original offer. For an update, contact your recruiter or [email protected].
Your dashboard says "No active offers at this stage". Your offer was declined or withdrawn. Contact your recruiter or [email protected].
You haven't received your employment agreement. If you're employed through Outstaffer, email [email protected]. If your company employs you directly, ask your company's HR team.
Good to know
Once you've submitted, your profile opens and you can see your details and documents there.
You can see your accepted offer any time under Contracts by clicking View offer.