Once you send an EOR offer, Outstaffer invites the new hire to the platform to review and accept it. After they accept, Outstaffer runs the local pre-employment steps: their details and documents, the right to work check and the employment agreement. Track each step under People > Onboarding, where the status updates until the employee is Active.
Where to track the new hire
Go to People > Onboarding. The Hire and onboard list shows each new hire's Status, Security deposit, Country, Start date, Group and Managed by. Click a status to see the timeline of steps. The Onboarding employees tile on your dashboard counts everyone between Offer - sent and Onboarding - in progress. Once a new hire is Active, they move to People > Staff.
What each status means
Offer - sent: the new hire has been invited to the platform to review the offer.
Offer - changes requested: changes to the offer have been asked for, by the new hire or by you. See What to Do When a New Hire Asks to Change Their Offer.
Offer - awaiting review: Outstaffer has updated the offer and it's waiting for you to check it.
Offer - declined: the new hire turned the offer down.
Self enrollment - not started, in progress and completed: the new hire has accepted the offer and is entering their personal details and documents.
Right to work check - in progress and completed: Outstaffer is checking that they can legally work in their country.
Agreement - sent to employee and signed by employee: Outstaffer has sent their employment agreement, and they've signed it.
Onboarding - in progress: Outstaffer is completing the last onboarding steps.
Active: onboarding is complete and the employee is on your team.
The Outstaffer team moves the right to work, agreement, onboarding and Active statuses as each step is done. You don't need to do anything to move them on.
The employment agreement
Outstaffer is the legal employer, so Outstaffer's HR team prepares the employee's localised employment agreement and handles it with the employee outside the platform. You don't sign it, and it isn't uploaded to the platform. It's based on the offer details you entered, which is why the wizard asks you to check them carefully.
Your onboarding manager
EOR plans include a dedicated onboarding manager who supports your new hires through these steps. You can see the Outstaffer people assigned to your company, and book a call with them, on the My team page.
Security deposit
EOR plans include a refundable security deposit for each employee. You can see the amount before you send the offer, on the Total employment costs step under One-off costs > Security deposit.
The deposit is one month of the employee's total monthly cost: their employment costs, plan and health insurance.
Nothing is charged when you send the offer. The deposit, and any one-time fees such as the Candidate Finalisation Service, are invoiced once the new hire accepts the offer.
The Security deposit column on the onboarding list shows Awaiting until Outstaffer records the payment, then Received.
For how the deposit is held and refunded, see Security Deposits and Refunds.