Identity verification is one of your seven onboarding tasks. You complete a secure identity check inside the Outstaffer platform. You can't submit your onboarding until this task shows Successfully verified.
Complete the identity check
Open the task. On your dashboard, under Step 2. Complete your onboarding, click Complete next to Identity verification. You need to accept your job offer first.
Follow the on-screen check. The check loads inside the page. Have your identity document ready and follow each instruction to the end.
Wait for the result. When you finish, the task shows Verification pending while your check is processed. You don't need to do anything.
Return to your task list. Once the result is Successfully verified, the task gets a tick.
What each result means
Verification pending: your check has been submitted and the result isn't back yet. No action needed.
Successfully verified: you're done. The task is complete.
Manual review: you'll see "Your ID needs a quick manual review". The review is completed within 24 hours and you'll be told the outcome. No action needed.
Check not finished: if you left the check before the end, it appears again the next time you open the task, so you can start again.
Who reviews it
The Outstaffer support team reviews every check that needs a manual review, whether you're employed through Outstaffer or by your own company. If your check needs to be done again, the team resets it and the check appears again in your task.
Good to know
If you click Save and continue before you're verified, you'll see "You may submit once your identity is verified." Your other tasks are not affected.
You can complete your other tasks while you wait for the result.
If your task has shown Verification pending or a manual review for more than a day, email [email protected]. Your employer can't approve or reset the check, so contact Outstaffer support directly.