These are the key terms used in Outstaffer AI billing, on your invoices and in Help Centre articles.
Subscription Invoice: your monthly invoice issued on the 10th covering the next month's fixed subscriptions.
Debit Invoice: a separate invoice issued for under-billed amounts from the prior month's reconciliation. Issue-dated the last day of the prior month.
Credit Note: a refund applied to the original prior-month subscription invoice when actual payroll came in lower than billed.
Payroll Reconciliation Report: the monthly report explaining, line by line and employee by employee, the difference between billed and actual.
Night Differential: statutory extra pay for hours worked inside a country's night window. Where a country sets a statutory rate, the Philippines and Vietnam, and the employee works fixed hours, it is calculated from their work schedule, billed in advance on the subscription invoice as its own line, and reconciled against actual payroll. Anything not payable is credited back. For employees on flexible, rotating or variable hours it settles in the reconciliation instead.
Health Insurance Administration Fee: a $15 fee charged each month for each covered person you pay for, the employee and each dependent, on top of the insurance, charged in your billing currency. If the insurer changes its rates, the fee stays the same. See What Is the $15 Health Insurance Administration Fee?
Age Band Correction (SafetyWing): a correction to a SafetyWing health insurance price when a covered person's date of birth, confirmed after onboarding, puts them in a different age band from the one quoted. The price is corrected from the start of cover and shown on your next invoice, and Outstaffer AI contacts you first. See Why a SafetyWing Health Insurance Price Can Change After Onboarding.
Locked FX Rate: the exchange rate fixed at the start of an employee's engagement, used for all subscription billing.
FX Rate Used for Reconciliation: the actual exchange rate at the time of payroll execution, used to convert local payroll back into your billing currency for the reconciliation.
Pro-rata Invoice: invoice for a new hire's first partial month, issued on the day they start.
New Hire Invoice: invoice for the security deposit, due on receipt, before the employment agreement is entered into.
Security Deposit: one-off charge equal to Employment Costs plus Plan Charges times 1.5 months, refundable per your Terms of Service.
Plan Charges: recurring charges for the EOR plan, Health Insurance, Equipment, and any add-ons such as Insightful.
Cross-Border Fee: a charge covering the cost of international transfer pricing for cross-border payments.
Local Government Tax: the name Outstaffer AI uses on invoices for a government tax it must pay in the country where your employee is located, recovered as a pass-through of the cost of employment. In the Philippines, the Local Government Tax line recovers local business tax at 1% of each employee's total payroll. In Thailand, the Local Government Tax line is Thai VAT at 7% of each employee's total payroll. See What Is Local Government Tax?
Approval Workflow: Outstaffer AI's process for authorising discretionary payments, being bonuses, commissions, overtime and financial assistance, before they are paid.
Pass-Through: the principle that payroll and statutory costs are a pass-through of the cost of employment: you are billed the amounts actually paid to the employee, statutory authorities, and tax and compliance recipients.
Who to contact
For questions about a term on your invoice, contact your Customer Success Manager.
