If a user loses access to their Multi-Factor Authentication (MFA), administrators can reset MFA through Outstaffer’s Company Settings to restore account access. This guide provides a step-by-step process to securely reset MFA.
🛑 When Should You Reset a User’s MFA?
Reset MFA only when necessary, such as:
🔹 Lost or Replaced Device – The user no longer has access to their registered authentication app.
🔹 Authentication App Issues – The app is malfunctioning or was uninstalled accidentally.
🔹 Forgotten Recovery Code – The user did not save their recovery code and is locked out.
🔹 Security Concerns – The user suspects their account has been compromised.
⚠️ Important: Resetting MFA removes the existing authentication setup, requiring the user to re-enroll in MFA before logging in again securely.
🛠️ How to Reset MFA for a User
Follow these steps to reset a user’s Multi-Factor Authentication (MFA) in Outstaffer:
Step 1: Navigate to Settings
✅ Log in to your Outstaffer Admin Panel.
✅ Click on Settings from the menu.
✅ Select Company Settings.
Step 2: Access User Permissions
✅ Click on the User Permissions tab.
✅ Locate the user’s name in the list.
Step 3: Reset the User’s MFA
✅ Click on the ellipsis (three dots) next to the user’s name.
✅ Select "Reset MFA" from the dropdown menu.
✅ Confirm the reset action. This will remove the current MFA setup and require the user to re-enroll.
Step 4: Notify the User & Guide Them to Re-Enroll
✅ Inform the user that their MFA has been reset.
✅ Provide them with instructions to set up a new authentication method.
🔄 What Happens After Resetting MFA?
🔹 The old MFA setup is removed, and the user must set up a new authenticator app.
🔹 The user will be prompted to scan a new QR code using an authenticator app like Google Authenticator, Authy, or Microsoft Authenticator.
🔹 The user will receive a new recovery code—they should store it in a safe place.
🔹 Once set up, the user can log in again using their new MFA configuration.
⚠️ Troubleshooting & Common Issues
If a user experiences issues after MFA has been reset, consider these solutions:
❌ User Cannot Receive MFA Codes?
✔️ Ensure the user has set up their new authentication app and entered the correct code.
✔️ Verify that their device’s date and time are set correctly (important for code synchronization).
❌ User Still Locked Out?
✔️ Double-check that MFA was properly reset in the admin panel.
✔️ If issues persist, contact Outstaffer Support for further assistance.
🔐 Outstaffer’s Commitment to Security
Resetting MFA is a critical security measure and should only be done when absolutely necessary. Encourage users to:
🔹 Use an Authenticator App – Apps like Google Authenticator, Authy, or Microsoft Authenticator provide better security than SMS 2FA.
🔹 Store Recovery Codes Securely – This helps users regain access without requiring an MFA reset.
🔹 Enable MFA on Other Services – Encourage them to secure email, cloud storage, and work-related accounts.
❓ Need More Help?
For further assistance, visit the Outstaffer Help Center or contact Outstaffer Support.
🔹 How Do I Re-Enroll in 2FA If It Has Been Reset?
🔹 Important Update: SMS-Based 2FA Discontinued
Thank you for keeping your Outstaffer account secure! 🔐🚀