SafetyWing Remote Health is a group health insurance plan for Outstaffer AI employees whose client chose SafetyWing. Your plan depends on the country where you live. You can use any licensed doctor, clinic or hospital, and there is no deductible and no co-insurance.
Note: This article is about SafetyWing Remote Health, Community Plan 5.0, for the plan year from 1 October 2026. If your health insurance (HMO) is with PhilCare, this article does not apply to you.
Which SafetyWing plan you have
Your SafetyWing Remote Health plan depends on where you live:
Where you live | Your SafetyWing plan |
Vietnam, Malaysia, Thailand or India | Essential |
The Philippines, if your client chose SafetyWing instead of PhilCare | Essential |
Australia or New Zealand | Standard or Premium, as your client chooses |
Singapore | Standard or Premium, as your client chooses, with the worldwide cover option, which includes cover in Singapore |
To check your insurer, go to Profile > Health Insurance in the Outstaffer AI employee portal and look at Insurance Provider. Your SafetyWing dashboard shows the details of your plan.
How SafetyWing Remote Health works
No network: you can go to any legally licensed doctor, clinic or hospital, public or private. This includes the country where you live and trips inside your plan's area of cover.
No deductible and no co-insurance: SafetyWing pays covered costs up to the usual, customary and reasonable cost for the area, within your plan's limits.
Your own limits: each covered person, including each dependent, has their own limits for each plan year.
Pre-existing conditions: SafetyWing covers pre-existing conditions for members of a group plan like yours, unless the policy specifically excludes them. For example, congenital disorders diagnosed before your cover started are not covered.
The insurer: your plan is insured by VUMI Group, I.I., in partnership with SafetyWing.
Your SafetyWing plan year
The SafetyWing Remote Health plan year for Outstaffer AI employees starts on 1 October each year. The current plan year started on 1 October 2026, under Community Plan 5.0.
Plans cannot change during the plan year. Your client can change your plan only at renewal on 1 October.
Treatment that needs pre-approval
Some treatment needs pre-approval from SafetyWing before you have it, for example a hospital stay, surgery, or an MRI or CT scan. Ask in your SafetyWing dashboard at least 7 working days before planned treatment.
If you do not get pre-approval when you need it, you will have to pay 30% of all covered costs on claims above USD 500. Read SafetyWing Remote Health: Getting Pre-Approval and Direct Billing for the full list.
Important: Ask for pre-approval at least 7 working days before planned treatment. Without it, you will have to pay 30% of covered costs on claims above USD 500.
How to use your SafetyWing insurance
These articles explain each step:
In an emergency: go to the nearest emergency room or call your local emergency number first. Then call the SafetyWing Remote Health 24/7 line on +1 855 276 8864. Read What to Do in a Medical Emergency (SafetyWing Remote Health).
Logging in and seeing a doctor: How to Log In to and Use SafetyWing Remote Health.
Pre-approval and direct billing: SafetyWing Remote Health: Getting Pre-Approval and Direct Billing.
Claims: send your claim within 180 days of your treatment. Read SafetyWing Remote Health: How to Make a Claim.
What your plan covers: What Your SafetyWing Remote Health Plan Covers and Doesn't Cover.
Adding a dependent: SafetyWing Remote Health: Adding or Removing a Dependent.
Leaving your job: SafetyWing Remote Health: What Happens to Your Cover When You Leave.
Full SafetyWing policy terms
This article is general information, not the full policy. The full terms are in the SafetyWing Remote Health policy document for your plan: Essential, Standard and Premium. If this article and the policy are different, the policy applies.
Who to contact
Medical emergencies: the SafetyWing Remote Health 24/7 line, +1 855 276 8864.
Questions about your plan or pre-approval: SafetyWing live chat, in your SafetyWing dashboard or app.
Questions about a claim: email [email protected] with your policy ID and claim ID.
Your enrolment, your plan or adding a dependent: contact your HR Manager.