In a medical emergency, go to the nearest emergency room now, or call your local emergency number. Do not wait for approval from your insurer. This article is for Outstaffer AI employees whose health insurance is SafetyWing Remote Health (Community Plan 5.0, plan year from 1 October 2026).
If your health insurance is with PhilCare, read "Philippines: What to Do in a Medical Emergency (PhilCare)".
Important: Tell the insurer within 72 hours: call the SafetyWing Remote Health 24/7 line on +1 855 276 8864.
Steps to follow in an emergency
Get emergency care first, at any licensed hospital or clinic.
As soon as you can, call the SafetyWing Remote Health 24/7 line on +1 855 276 8864. If the call does not connect, call the same number free on Viber. If neither works, call +1 214 276 6376 (international call charges may apply). Someone with you can call for you.
Say that it is an emergency. Give your policy ID and the name and contact details of the hospital.
The insurer contacts the hospital to arrange an Emergency Guarantee of Payment, a promise to pay. You do not need a medical report first.
After a doctor sees you, your medical notes go to the insurer. The insurer then confirms your cover and decides if you need another guarantee.
How to tell the insurer in time
Calling the 24/7 line tells the insurer about your emergency. Telling SafetyWing in live chat does not count as telling the insurer.
If you paid for emergency care yourself and could not call, send a notice in your SafetyWing dashboard within 72 hours.
Under the policy, if the insurer is not told within 72 hours, you will have to pay 30% of all covered costs. This applies only to claims above USD 500.
Where to find your policy ID
Your SafetyWing insurance card is in your SafetyWing dashboard, at the top right. Your policy ID is on the card, and the emergency details are on the back. Print your card before you need it.
Who to contact
Medical emergencies and hospital admissions: the SafetyWing Remote Health 24/7 line, +1 855 276 8864.
Questions about your plan or dashboard: SafetyWing live chat.
Changes to your cover, such as adding a dependent: contact your HR Manager.
This article is general information, not your full policy. You can see your coverage details in your SafetyWing dashboard.