If your health insurance is SafetyWing Remote Health, SafetyWing sends you a welcome email. Click Activate my plan in that email and complete your member profile within 30 days. Then use the SafetyWing dashboard or app to see your cover, download your insurance card and make claims. This applies to Community Plan 5.0, plan year from 1 October 2026.
Note: Not sure which insurer covers you? In the Outstaffer AI platform, go to Profile > Health Insurance and look at Insurance Provider.
How to activate your SafetyWing plan
Open the welcome email from SafetyWing. If you cannot find it, check your spam folder.
Click Activate my plan in the email.
Complete your member profile.
Your SafetyWing cover starts on the 1st or the 15th of a month, depending on when Outstaffer AI adds you to the plan. Your HR Manager can tell you the date your cover starts. If your dashboard shows Processing, this is normal. It means SafetyWing is creating your policy.
Important: Complete your profile within 30 days. If you miss this, you cannot join until the Outstaffer AI group plan renews on 1 October.
If the welcome email did not arrive
Check your spam folder first. If the SafetyWing email is not there, contact your HR Manager. Your HR Manager can check your enrolment.
How to log in to SafetyWing
Go to the SafetyWing login page at safetywing.com/login. Click Sign in with Google, or enter your email and password and click Continue with email. If you forgot your password, click Forgot password?.
You can also use the SafetyWing app. It is available for iPhone on the App Store.
If you cannot log in, use SafetyWing live chat on safetywing.com.
Using the SafetyWing dashboard
See your cover: view your health coverage details.
Download your insurance card: your SafetyWing insurance card is at the top right of the dashboard. Your policy ID is on the card, and the emergency details are on the back.
Make a claim: submit claims, upload documents and track your claims.
Ask for pre-approval or direct billing: use the web dashboard for this, not the app. The app may not support the full request.
Get help: use SafetyWing live chat, open 24/7.
How to use your SafetyWing cover
SafetyWing Remote Health has no network. You can see any licensed doctor, clinic or hospital, public or private, in your home country or when you travel. For most visits, you pay the provider and then make a claim in your SafetyWing dashboard.
For planned treatment, read SafetyWing Remote Health: Getting Pre-Approval and Direct Billing. To get money back, read SafetyWing Remote Health: How to Make a Claim. In an emergency, read What to Do in a Medical Emergency (SafetyWing Remote Health).
Who to contact
Use this table to find the right contact:
Your question | Who to contact |
You did not get the SafetyWing welcome email | Your HR Manager |
You cannot log in, or you have a question about your plan | SafetyWing live chat on safetywing.com, in the dashboard or in the app |
A medical emergency | The SafetyWing Remote Health 24/7 line, +1 855 276 8864 |
Changes to your cover, such as adding a dependent | Your HR Manager |
This article is general information, not your full policy. You can see your coverage details in your SafetyWing dashboard.