Your PhilCare member number, also called your HMO number, is the Card Number in the Outstaffer AI platform, under Profile > Health Insurance. Show your PhilCare card, or the DigiCard in the HeyPhil app, when you get care. This article is for employees in the Philippines whose health insurance is with PhilCare, for the plan year 1 July 2026 to 30 June 2027.
Note: Not with PhilCare? If Insurance Provider shows SafetyWing, read "How to Log In to and Use SafetyWing Remote Health".
How to find your member number
Log in to the Outstaffer AI platform.
Click Profile in the left sidebar.
Click Health Insurance.
Your HMO number is the Card Number.
If no Card Number is shown, contact your HR Manager. For all the details on that page, read How to Find Your HMO Number and Health Insurance Details.
In an emergency, do not wait for your number. Go to the nearest emergency room, or call 911. Then call PhilCare on (02) 8462-1800 within 24 hours.
When your PhilCare cover starts
Under the 2026-27 plan, employees are eligible for PhilCare cover from hire.
Your PhilCare card
PhilCare gives each member a PhilCare member card. It shows your plan and your membership details. Show it at the clinic or hospital when you get care.
How to use the HeyPhil app
HeyPhil is PhilCare's mobile app. You can get it from the App Store or Google Play. In HeyPhil you can:
Show your DigiCard if you forget your PhilCare card
Create a Letter of Authorization (LOA) for some consultations and lab tests
Find a doctor, clinic or hospital that works with PhilCare
See your dependents' details and create LOAs for them
You can also use the PhilCare Member Gateway at philcare.com.ph/gateway.
If you lose your card
Tell PhilCare within 24 hours, on (02) 8462-1800. If you do not, any use of the lost card is charged.
PhilCare replaces the card after you report it and the replacement fee is paid. Also tell your HR Manager.
Important: Report a lost PhilCare card to PhilCare within 24 hours.
Who to contact
Card not received, card number missing, or a lost card: your HR Manager.
Using your card, LOAs and hospital questions: PhilCare, 24/7 on (02) 8462-1800.
This article is general information about your PhilCare plan for 1 July 2026 to 30 June 2027. It is not the full terms. You can see your benefits in the HeyPhil app or the PhilCare Member Gateway. For the full terms of your PhilCare cover, ask your HR Manager.