In a medical emergency, go to the nearest emergency room, or call 911. Then call the PhilCare 24/7 hotline on (02) 8462-1800 within 24 hours, and read "Philippines: What to Do in a Medical Emergency (PhilCare)".
For everything else, contact PhilCare about medical care, and contact your HR Manager about your cover. This article is for employees in the Philippines whose health insurance (HMO) is with PhilCare. If your insurer is SafetyWing Remote Health, read "How to Log In to and Use SafetyWing Remote Health".
Note: Never use a support request for a medical emergency. Call PhilCare on (02) 8462-1800, at any time of day or night.
Who to contact for each question
Use this table to find the right contact:
Your question | Who to contact |
Medical emergency | The nearest emergency room or 911, then PhilCare on (02) 8462-1800 within 24 hours |
Finding a PhilCare doctor, clinic or hospital | PhilCare, or the HeyPhil app |
Letters of Authorization (LOAs) and approvals | PhilCare |
Hospital stays and what PhilCare covers | PhilCare |
Claims and reimbursements | PhilCare |
Animal bites | PhilCare Animal Bite Helpline, (02) 8462-1810 |
Joining PhilCare and when your cover starts | Your HR Manager |
Adding or removing a dependent | Your HR Manager |
Card not received, card number missing, or a lost card | Your HR Manager. Also report a lost card to PhilCare within 24 hours |
Payroll deductions for a dependent | Your HR Manager |
How to contact PhilCare
Call the PhilCare 24/7 hotline on (02) 8462-1800 at any time. PhilCare also has these channels:
From outside the Philippines: +63 2 8462 1800
Toll-free: 1-800-1-888-3230
Globe: (0917) 592 1800
Smart: (0998) 562 1800
Email: [email protected] or [email protected], 7am to 7pm every day
Facebook Messenger: PhilCare's official page, @philcareph
Online: the HeyPhil app, or the Member Gateway at philcare.com.ph/gateway
Animal Bite Helpline: (02) 8462-1810
How to contact your HR Manager
Raise a support request in the Outstaffer AI platform, and choose the health insurance category. Read "How to Raise a Support Request as an Employee" for the steps. Never use a support request for a medical emergency: go to the nearest emergency room or call 911, then call PhilCare on (02) 8462-1800.
This article is general information about your PhilCare plan for 1 July 2026 to 30 June 2027. It is not the full terms. You can see your benefits in the HeyPhil app or the PhilCare Member Gateway. For the full terms of your PhilCare cover, ask your HR Manager.