How to track "My Request" and getting updates

Once you've submitted a support request in Outstaffer, you can easily track its status and follow up with support agents. This guide explains how to view, filter, and interact with your support tickets to ensure a smooth resolution process. ✅

Accessing Your Support Requests

1. Navigate to the Requests Page 🖥️

   • Click on the Request link in the Outstaffer platform.

   • Open the My Requests tab.

2. View Your Open Requests 📌

   • You'll see a list of your current open tickets/requests.

   • Each request includes details such as ID, status, creator, and last updated date.

Filtering Requests

• Use the status filter to refine your list:

  • All Open

  • Pending

  • Solved

  • Closed

• To reset filters, click the X (Clear) button.

Opening and Reviewing a Request

1. Scroll through the request list.

2. Click on the request you want to review.

3. The request details page will show:

   • Full description

   • Request details

   • ID and status

   • Last updated date (useful to track activity)

Communicating with Support 💬

• Scroll to the bottom of the request details.

• Locate the Conversation tab.

• Enter a message in the text box.

• Click Send to submit your message.

Attaching Documents 📎

• Click the Paperclip icon to attach files.

• Attachments can be used to provide additional details.

• View all attached files in the Attachments tab.

Navigating Back to My Requests 🔄

• Use the breadcrumbs at the top of the page.

• Return to My Requests to review other tickets.

Tracking and following up on your support requests ensures timely resolutions and clear communication with Outstaffer support. If you need further assistance, feel free to reach out to our team.