With SafetyWing Remote Health, you can pay for covered medical costs with the SafetyWing payment card instead of your own money. Each payment can be up to USD 250. After you pay, you upload your documents to the claim SafetyWing creates for you. This applies to Community Plan 5.0, plan year from 1 October 2026.
How to get your SafetyWing card
SafetyWing sends you an email invitation once your cover is active. Follow the steps in the email. There is no fee for the card.
The SafetyWing card is a virtual Mastercard debit card. You can add it to Apple Pay or Google Pay and tap your phone to pay. You can also ask SafetyWing for a physical card. Delivery costs may apply, and delivery usually takes 2 to 8 weeks, depending on where you live. When the physical card arrives, activate it in your dashboard under My payment card, using the last 4 digits of the card number.
Your card details are in your SafetyWing dashboard under My payment card. You need your 4-digit account passcode to see them. Your card PIN is a different 4-digit code, for card machines. SafetyWing will never ask you for your PIN or passcode.
SafetyWing gives one card for each account, to the main member. Dependents do not get their own card. You can use your card to pay for a covered family member's costs: write their name on the claim when you upload the documents.
What you can pay for with the card
Use the SafetyWing card only for medical costs your plan covers, such as a check-up with your doctor or prescribed medicine.
The maximum is USD 250 for each payment. The card does not work for a payment above USD 250. For a cost above USD 250, ask for direct billing in your SafetyWing dashboard.
The card works at most healthcare providers that accept Mastercard debit. It does not work at other businesses, such as restaurants. If your card is declined, SafetyWing emails you the reason. Pay another way and make a claim.
What to do after you use the card
SafetyWing creates a claim for the payment in your dashboard.
Open that claim and write a short description of what you paid for and why.
Upload your documents: the medical report and the itemised invoice, plus any prescription, test results or treatment plan.
When SafetyWing approves the claim, your spending limit resets. If the claim is not approved, your card is not recharged, and your available limit stays lower. You cannot see your card balance in the dashboard. Your card limit is in your invitation email.
Important: You can have up to 3 card payments waiting for approval at a time. If your card claims keep being refused, you can lose access to the card.
If you are not sure a treatment is covered, check before you pay. Read your plan, ask for pre-approval, or ask SafetyWing in live chat. If the claim for a card payment does not appear in your dashboard, contact SafetyWing in live chat.
If your SafetyWing card is lost or stolen
Go to My payment card in your dashboard and click Report lost or stolen. SafetyWing cancels the card straight away and sends you a new one with new details. To stop the card for a while instead, click Lock your card.
Who to contact
Questions about your card: SafetyWing live chat, in your dashboard or on safetywing.com.
Questions about a claim for a card payment: email [email protected] with your policy ID and claim ID.
Changes to your cover, such as adding a dependent: contact your HR Manager.
This article is general information, not your full policy. You can see your coverage details in your SafetyWing dashboard.