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Why Is My Subscription Invoice Different From Last Month?

Your subscription invoice should stay stable month to month. If it's changed, here are the typical reasons why.

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Written by Steve Waters

Your subscription invoice is designed to stay stable month over month. If it has changed, it's almost always because one of these has happened:

  • Salary change — always effective from the 1st of the next month

  • Equipment added or removed

  • Plan change — upgrade, downgrade, or add-on change

  • Statutory rate change — for example, a government-mandated change to social security contribution rates

  • Health insurance dependents added or removed, or a health insurance subscription updated to reflect the actual premium for the employee's age band

  • A new hire — your first month for a new employee may include a Pro-rata Invoice (covering the partial first month) before steady-state subscription billing begins

If your subscription invoice has changed and none of these apply, please contact your dedicated HR Manager — we want to make sure everything is correct.

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