🕐 When are invoices issued and when are they due?
Invoices are typically issued on the 11th of each month.
Payment is due by the 25th, and must be received and cleared by 5 PM (local time) on the 30th to ensure payroll is processed on time.
⏳ What is the payroll cut-off time and date?
Payroll cut-off is 5 PM on the 30th of each month (your local time).
All payments must be received and cleared in our account by this time.
🌍 Why is there a payroll cut-off?
Outstaffer processes global payroll across multiple countries and currencies. We require time after payment to:
- Validate payroll inputs
- Lock FX rates
- Submit to local payroll providers
- Initiate cross-border salary disbursements
Delays after the cut-off may result in compliance risks and payment disruptions.
⚠️ What happens if I miss the payroll cut-off?
If payment is received after 5 PM on the 30th:
- Your payroll will be excluded from the scheduled run
- You’ll be charged a Manual Payroll Processing Fee of AUD 90 (ex GST)
- Your employees' pay will be delayed until payment clears and payroll is rerun
💳 How can I pay my invoice?
You can pay by:
- Credit card using the “Pay Now” link in your invoice
- Bank transfer (details on invoice)
- Direct Debit – contact billing@outstaffer.com to set this up
📧 Where do I send payment confirmations or remittance advice?
Please email all remittance notifications to billing@outstaffer.com for timely reconciliation.
📥 What is a Manual Payroll Processing Fee?
This AUD 90 (ex GST) fee covers the cost of rerunning payroll outside our standard global cycle due to late or missing payment.
🔄 What if I paid the wrong amount?
We will reconcile underpayments or overpayments:
- Overpayments may be credited to your account
- Underpayments must be cleared before payroll can be processed
🧾 Can I get a breakdown of charges on the invoice?
Yes. All invoices include a detailed breakdown of:
- Payroll amounts
- Plan fees (EOR, HR, Device)
- Taxes (where applicable)
- Credits or adjustments
📎 What is a Credit Note or Debit Adjustment?
A Credit Note reflects a refund or overcharge correction.
A Debit Adjustment corrects undercharges, missed fees, or FX differences. These are issued with updated invoices.
🧾 Why did I receive a new invoice after already paying?
If an adjustment (credit/debit) was made after payment, a revised invoice will be issued. Your account balance will reflect the updated total.
🕵️♀️ What are the most common reasons for delayed payroll?
- Missed or partial payment
- Payment not cleared by the cut-off
- No remittance confirmation sent
- FX delays or unverified tax documentation
🇦🇺 Do you process payroll in local currency?
Yes. Outstaffer pays employees in their local currency and bank accounts in accordance with legal and tax regulations in each country.
📤 How long do bank transfers take to clear?
Typically 1–3 business days. For international transfers, allow extra time and notify us with remittance confirmation once sent.
📆 Can I request an extension on the payment deadline?
In general, no. Due to the complexity of global payroll, all clients must adhere to the 5 PM cut-off on the 30th to ensure payroll continuity.
📞 What if I have an emergency and can’t pay on time?
Contact billing@outstaffer.com immediately. While we can’t guarantee same-day payroll, we’ll do our best to support you.
📊 Can I automate payments to avoid delays?
Yes. We recommend setting up Direct Debit to prevent missed deadlines and ensure payroll continuity.
🔄 How are FX rates handled on payroll invoices?
FX rates are locked in based on the payroll calendar and payment date. Late payments may result in FX discrepancies or additional charges.
📎 How do I raise a dispute or question about an invoice?
Please email billing@outstaffer.com with the invoice number and details. Our team will review and respond within 1–2 business days.
💼 What happens if my invoice remains unpaid past month-end?
Your account may be escalated for collections. In addition to:
- Payroll being suspended
- Employees' employment will be terminated
- Manual processing fee
- Potential impact on employee satisfaction and service continuity