At Outstaffer, we are dedicated to providing fast, reliable, and efficient support to both Customers and EOR Employees. Whether you're experiencing technical issues, have questions about your account, or need to get in touch with HR, our support team is here to help. 🚀
This guide outlines the different ways to contact Outstaffer Support, ensuring you get the assistance you need quickly and efficiently.
💡 When Should You Contact Outstaffer Support?
You can reach out to Outstaffer Support for a wide range of issues, including:
🔑 Account Access Issues – Trouble logging in, password resets, or Multi-Factor Authentication (MFA) problems.
🤝 Customer Success Support – Assistance with onboarding, platform adoption, jobs and new hires, SLA tracking, operational support, and escalations.
👩💼 HR-Related Inquiries – Questions about employment contracts, payroll, benefits, compliance management, employee relations, and workforce planning.
💻 EaaS Device Issues – For any hardware or IT-related issues with your Equipment as a Service (EaaS) devices.
🖥️ Technical Issues – Platform errors, bugs, or functionality concerns affecting your workflow.
💳 Billing & Payments – Inquiries about invoices, subscriptions, or payment processing.
🛡️ Security Concerns – Reporting phishing attempts, compromised accounts, or unauthorized access.
❓ General Questions – Any other inquiries about Outstaffer’s platform or services.
🛠️ How to Contact Outstaffer Support
We provide several ways for both Customers and EOR Employees to get the help they need. Follow the steps below to ensure your request reaches the right team!
📝 For Anyone: Submit a Support Request via the Outstaffer Platform
The primary way to contact Outstaffer Support is by submitting a request through the Outstaffer Platform. This ensures your issue is directed to the right team for a fast and accurate resolution.
🔗 Learn How to Submit a Support Request
📅 For Customers: Book a Call with Your Customer Success Manager (CSM)
If you're a Customer and need personalized assistance, you can book a call with your Customer Success Manager (CSM). Your CSM can assist with:
- Onboarding and getting started with the platform
- Platform adoption and training
- Subscription management
- Job requisitions and new hires
- SLA tracking and operational support
- Business reviews and escalations
🔗 Learn How to Book a Call with Your Customer Success Manager
💻 For EOR Employees: Contact IT Support for EaaS Devices
If you're an EOR Employee and experience issues with your Equipment as a Service (EaaS) devices (such as laptops, monitors, or peripherals) please reach out to your IT Support team for assistance. This includes:
- Device malfunctions or hardware failures
- Connectivity issues (Wi-Fi, VPN, etc.)
- Software installation or updates
- Device replacement requests
🔗 Learn How to Submit a Support Request
👥 For Customers and EOR Employees: Book a Call with HR
For HR-related inquiries such as employment contracts, payroll, benefits, compliance management, or employee relations, you can book a call with our HR team.
🔗 Learn How to Book a Call with HR
✉️ Can’t Log Into the Outstaffer Platform?
If you're unable to log into the Outstaffer Platform due to login issues, forgotten passwords, or MFA problems, you can contact us directly via email.
📧 Email Support: support@outstaffer.com
📌 What to Include in Your Email:
- Your Full Name
- The Email Address linked to your Outstaffer account
- A detailed description of the issue (e.g., error messages, steps you’ve tried)
- Screenshots or attachments (if applicable)
Our support team will respond promptly to help you regain access.
⚡ Tips for Faster Support
To ensure your issue is resolved quickly and efficiently, follow these tips:
✅ Be Specific – Provide as much detail as possible about the issue, including any error messages, screenshots, and steps to reproduce the problem.
✅ Include Account Information – Mention the email address associated with your Outstaffer account to help us locate your profile faster.
✅ List Any Troubleshooting Steps You’ve Tried – Let us know what you’ve already attempted so we can avoid suggesting the same steps.
✅ Indicate Urgency When Necessary – If your issue is critical (e.g., payroll issues or security concerns), mention this clearly in your request.
⏰ Expected Response Times
Our team is dedicated to responding as quickly as possible. Here’s what you can expect:
- General Inquiries: Response within 24 business hours
- Urgent Issues (e.g., security, payroll): Response within 4 business hours
- HR Inquiries: Response within 12-24 business hours (depending on your plan)
⏳ Note: Response times may vary during weekends, holidays, or periods of high inquiry volume.
🔒 For Security-Related Issues
If you suspect unauthorized access, believe your account has been compromised, or encounter any suspicious activity, it’s important to act quickly.
🚨 How to Report a Security Issue:
1️⃣ Submit a Security Request via the Outstaffer Platform
The fastest way to address security concerns is to submit a request directly through the platform. This ensures your issue is prioritized and routed to our security team immediately.
2️⃣ Can’t Access the Platform?
If you're locked out of your account or unable to access the platform due to a security issue (e.g., compromised credentials or MFA problems), email us directly at support@outstaffer.com for urgent support with the subject line "Security Issue".
🔐 Immediate Actions to Protect Your Account:
Even before reaching out to support, take these steps to secure your account:
✅ Change Your Password Immediately – If you still have access to your account, update your password with a strong, unique combination.
✅ Enable Two-Factor Authentication (2FA) – Add an extra layer of security to prevent unauthorized access.
✅ Review Account Activity – Monitor recent login history, account settings, and permissions for any suspicious changes.
❓ Frequently Asked Questions (FAQs)
Q: How do I check the status of my support request?
A: You’ll receive email updates regarding your ticket. You can also log into the Outstaffer Platform and view your ticket history under your profile.
Q: I can't log in to submit a request. What should I do?
A: If you can’t access the platform, email us directly at support@outstaffer.com with details about your issue.
Q: How do I contact HR for employment-related questions?
A: You can book a call with HR through the Outstaffer Platform for assistance with contracts, benefits, and other HR matters.
🚀 We’re Here to Help!
At Outstaffer, we’re committed to ensuring you have the best possible experience. Whether you’re a Customer or an EOR Employee, our support team is here to assist you every step of the way.
🔗 Visit Outstaffer Support Center
📧 Email Support
Thank you for being a part of the Outstaffer community! 🌟