Your Customer Success Manager looks after your business's relationship with Outstaffer: recruitment, pricing, plans, billing and invoices, and contracts. You can contact your Customer Success Manager from the My Team page in the Outstaffer platform, by booking a call or sending a request. If you already know who your Customer Success Manager is, you can also email them directly.
What your Customer Success Manager can help with
Contact your Customer Success Manager about:
Recruitment: finding new employees, Outstaffer Recruit and the Talent Search upgrade.
Pricing and plans: your plan, its pricing and any volume rates.
Billing and invoices: questions about your invoice or a charge on it.
Contracts: your agreement with Outstaffer.
Changing your plan: upgrades and downgrades, for example moving from EOR to EOR AI, or moving off an EOR Talent plan.
Questions about your employees and their employment, such as salary, leave, benefits and health insurance changes, go to your employee's HR Manager.
Some questions involve both. For example, adding a dependent to an employee's health cover goes to their HR Manager, and the resulting charge on your invoice goes to your Customer Success Manager.
How to book a call
Log in to the Outstaffer platform and click My Team in the left-hand menu.
In the Customer Success Manager section, click Schedule Call.
Select a date and time that suits you.
Enter your name, email and a short description of what you want to discuss.
Add any guests you want to join the call (optional).
Click Confirm.
You'll receive an email confirming the call, with the meeting details and a Google Meet link.
How to send a request
Use a request for questions that are not time-sensitive.
Log in to the Outstaffer platform and click My Team in the left-hand menu.
In the Customer Success Manager section, click Send Request.
Fill in the form with the details of your question.
Click Submit.
Your request is listed under My Requests, and your Customer Success Manager will respond as soon as possible.
How to email your Customer Success Manager
If you already know who your Customer Success Manager is, you can email them directly. Booking a call or sending a request through My Team keeps a record of your enquiry in the platform.