Elyka Lazaro
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Articles
Recent activity by Elyka Lazaro-
Glossary of Outstaffer Billing Terms
Quick definitions of the key terms used throughout Outstaffer billing — from Subscription Invoice and Debit Invoice to Locked FX Rate, Pass-Through, and the Payroll Reconciliation Report.Subscripti...
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What If I Disagree With a Charge?
Raise the charge with your dedicated HR Manager first — they have full data access and can walk you through any line item. If unresolved, escalations go to the Head of HR Services and ultimately th...
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Who Is My Dedicated HR Manager?
Every Outstaffer customer is assigned a dedicated HR Manager — your single point of contact for all billing, payroll, and HR queries. Reach them via in-platform messaging, email, or by booking a ca...
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Payment Terms
Subscription invoices have 14-day terms (issued 10th, due 24th). New Hire Invoices are due on receipt. Pro-rata Invoices have 14-day terms.Subscription invoices: issued on the 10th of each month wi...
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Reconciliation Timing
Your monthly Payroll Reconciliation Report is completed by the 10th of each month and is available on request from your dedicated HR Manager. Your monthly Payroll Reconciliation Report is completed...
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What Happens If I Miss the Payroll Cutoff?
If your payment isn't received by the 28th, we may not be able to process the next payroll cycle on schedule — meaning your employees may not be paid on time. Contact your HR Manager as soon as pos...
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Payroll Cutoff: 28th of the Month
The payroll cutoff is the 28th of each month. Your subscription invoice payment must be received by this date for Outstaffer to process the next payroll cycle on time. The payroll cutoff is the 28t...
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Salary Changes Mid-Period
All salary changes are scheduled effective the 1st of the next month. For mid-period uplifts, the cleanest path is to approve a one-off bonus through the approval workflow. We schedule all salary c...
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Security Deposits and Refunds
Your security deposit equals Employment Costs + Plan Charges × 1.5 months. It's held against final reconciliation when the employment ends and refundable per your Terms of Service. Your security de...
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Adding or Removing Dependents on Health Insurance
Adding or removing dependents updates the health insurance subscription effective the date of the change. Pro-rata premium for the days covered is captured through the reconciliation. Adding or rem...